Terms & Conditions

These Terms and Conditions govern your use of the Bristol Breeze Taxis website and our taxi booking and transportation services. By making a booking or using our services, you agree to these terms.

1. Our Services

Bristol Breeze Taxis provides taxi and transportation services in Bristol and surrounding areas, including local taxi journeys, airport transfers, executive travel, minibus travel, university student travel, and wedding transportation.

All bookings are subject to vehicle and driver availability.

2. Booking a Taxi

When making a booking, you are responsible for providing accurate information, including:

• Your name and contact details
• Pickup address
• Drop-off address
• Date and time of travel
• Number of passengers
• Any relevant special requirements

Incorrect or incomplete information may affect our ability to provide the service.

A booking is considered confirmed only when confirmation has been provided by Bristol Breeze Taxis through the applicable booking or communication method.

3. Pickup and Waiting Times

Customers should be ready at the agreed pickup location and time.

Our drivers will make reasonable efforts to arrive at the scheduled pickup time. However, traffic, road closures, weather, accidents, or other circumstances outside our control may occasionally cause delays.

For airport pickups, customers should provide accurate flight information where requested so that appropriate arrangements can be made.

4. Fares and Payment

The fare for your journey will depend on the booking details, journey distance, vehicle type, time of travel, and any applicable additional charges.

Where a fare is provided before the journey, it may be subject to changes resulting from changes to the requested journey or circumstances outside our control.

Payment methods and payment requirements will be communicated during the booking process.

5. Cancellations

If you need to cancel or change a booking, please contact us as soon as possible.

Cancellation charges may apply depending on the type of booking, how close the cancellation is to the scheduled pickup time, and any costs already incurred.

Any applicable cancellation terms or charges will be communicated to you where appropriate.

6. Passenger Responsibilities

Passengers are expected to behave respectfully towards drivers and other passengers.

You must:

• Follow reasonable instructions from the driver
• Wear a seatbelt where available and required
• Avoid behaviour that may put the driver, passengers, or vehicle at risk
• Take reasonable care of the vehicle
• Ensure that children are transported in accordance with applicable UK requirements

We reserve the right to refuse or terminate a journey where a passenger’s behaviour creates a safety risk or is abusive, threatening, or unlawful.

7. Luggage and Personal Belongings

Passengers are responsible for their own luggage and personal belongings.

We are not responsible for personal items that are lost, damaged, or left in a vehicle except where liability cannot legally be excluded.

If you leave an item in a vehicle, please contact us as soon as possible so we can attempt to locate and return it.

8. Vehicle Availability

We will make reasonable efforts to provide the vehicle type requested during booking. However, vehicle availability may vary.

Where necessary, we may provide a suitable alternative vehicle.

For larger groups, passengers are responsible for providing accurate passenger and luggage information so that an appropriate vehicle can be arranged.

9. Delays and Circumstances Outside Our Control

We will make reasonable efforts to provide our services on time. However, we are not responsible for delays or failure to provide a service caused by circumstances beyond our reasonable control.

These may include:

• Severe weather
• Traffic congestion
• Road closures
• Accidents
• Vehicle breakdowns
• Public emergencies
• Changes to airport operations
• Unforeseen events affecting transportation

10. Airport Transfers

Customers booking airport transportation should provide accurate flight details where requested.

Although we will make reasonable efforts to accommodate flight delays and changes, customers should contact us as soon as possible if their flight details change.

Bristol Breeze Taxis cannot guarantee that delays caused by circumstances outside our control will not affect an airport journey.

11. Accessibility and Special Requirements

If you have accessibility requirements, additional luggage, child seats, mobility equipment, or other special transportation requirements, please tell us when making your booking.

We will make reasonable efforts to accommodate your requirements, subject to vehicle availability and applicable safety requirements.

12. Website Use

You agree to use our website lawfully and not to:

• Attempt to gain unauthorised access to the website or its systems
• Introduce malicious software or harmful code
• Use the website for fraudulent purposes
• Submit false or misleading information
• Interfere with the normal operation of the website

We may temporarily suspend or restrict access to the website where necessary for maintenance, security, or other operational reasons.

13. Limitation of Liability

We will take reasonable care in providing our services. However, to the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited under applicable law.

14. Complaints

We aim to provide a high standard of customer service.

If you have a complaint about a booking, driver, vehicle, fare, or journey, please contact us as soon as possible with the relevant booking details so that we can investigate the matter.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy. Information provided when making a booking may be used to arrange and manage your journey and communicate with you about our services.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes to our services, website, or legal requirements.

The latest version will always be published on this page with the relevant “Last updated” date.

17. Governing Law

These Terms and Conditions are governed by the laws applicable in England and Wales.

Any disputes relating to these Terms and Conditions or our services will be subject to the jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.

18. Contact Us

If you have any questions regarding these Terms and Conditions or our taxi services, please contact Bristol Breeze Taxis through our website’s contact page.

Bristol Breeze Taxis
Bristol, United Kingdom