Privacy Policy

Bristol Breeze Taxis (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website, make a booking, or use our taxi and cab dispatch services.

1. Information We Collect

When you use our website or book a taxi, we may collect information such as:

• Your name
• Telephone number
• Email address
• Pickup address
• Drop-off address
• Pickup date and time
• Number of passengers
• Booking and journey details
• Information you provide when contacting us
• Technical information such as IP address, browser type, and device information

We only collect information that is reasonably necessary to provide and manage our taxi services.

2. How We Use Your Information

We may use your information to:

• Process and manage taxi bookings
• Dispatch drivers for your journey
• Confirm and communicate booking details
• Contact you regarding changes to your booking
• Provide customer support
• Manage payments where applicable
• Improve our services and website
• Maintain records of bookings and customer enquiries
• Prevent fraud, misuse, or other unlawful activity
• Meet our legal and regulatory obligations

We will not sell your personal information to third parties.

3. Sharing Your Information

We may share relevant information with trusted service providers where necessary to provide our services.

For example, booking information may be shared with drivers or dispatch personnel so that they can complete your journey.

We may also share information with:

• Payment service providers where payment processing is required
• Website, hosting, and technical service providers
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, we take reasonable steps to ensure that your information is handled securely.

4. Cookies & Website Data

Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and provide a better browsing experience.

Some cookies may be necessary for the website to function correctly, while others may be used for analytics or other purposes.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, online booking system, or method of electronic transmission can be guaranteed to be completely secure.

6. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining booking records, resolving disputes, and meeting legal, accounting, or regulatory requirements.

When information is no longer required, we will take reasonable steps to securely delete or anonymise it.

7. Your Rights

Depending on applicable data protection law, you may have rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Object to certain types of processing
• Request restriction of processing in certain circumstances
• Request information about how your data is used

If you would like to exercise your rights or have a question about how we handle your information, please contact us using the details below.

You may also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

8. Contact Us

If you have any questions about this Privacy Policy, your personal information, or our data practices, please contact Bristol Breeze Taxis through our website’s contact page.

Bristol Breeze Taxis
Bristol, United Kingdom

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal requirements. Any updated version will be published on this page with a revised “Last updated” date.